As of: 20.07.2026
koeniq GmbHThese Terms of Service apply to all contracts between koeniq GmbH (hereinafter 'Provider') and its customers concerning consulting, implementation, and automation services in the fields of artificial intelligence, business processes, and software development, as well as the provision and use of the Provider's software products (e.g. udX, udX Chat), including free trial and pilot access.
koeniq GmbH Email: info@koeniq.ai For detailed company information, please see our Imprint.
Offers from the Provider are non-binding. A contract is formed either through written acceptance of an offer, written order confirmation, or commencement of service delivery. All agreements must be made in writing. For the Provider's software products, a contract is also formed when the customer or user electronically accepts these Terms of Service and the applicable terms of use during account creation, for example when redeeming an invitation link. The Provider records the time of acceptance and the version accepted.
The specific scope of services is determined by the individual offer, service descriptions, project plans, or written agreements. Unless otherwise agreed, the Provider delivers the agreed services but does not guarantee any specific business results or outcomes.
The customer must provide all necessary information, access rights, approvals, and contact persons in a timely manner for service delivery. Any delays caused by the customer's failure to cooperate do not obligate the Provider to extend deadlines.
Prices are as specified in the respective offer. Unless otherwise agreed, invoices are due within 14 days of receipt without deduction. Late payment may result in suspension of services. The Provider reserves the right to charge interest on overdue accounts.
Deadlines and dates are binding only if explicitly agreed in writing. In case of force majeure or circumstances beyond the Provider's control, deadlines are extended proportionately. The Provider will notify the customer of any delays as soon as possible.
Upon full payment, the Provider grants the customer a non-exclusive, non-transferable right to use work results (such as concepts, scripts, automations, and integrations) within the agreed scope. Pre-existing Provider rights, third-party software, and open-source components remain unaffected.
Services are provided according to recognized industry standards and best practices. The customer must report defects in writing without delay. For justified defects, the Provider has the right to remedy them within a reasonable timeframe at no additional cost.
The Provider is liable without limitation only for willful misconduct and gross negligence, as well as for injury to life, body, or health. For ordinary negligence, liability is limited to foreseeable damages and applies only to breaches of material contractual obligations. Liability for indirect damages is excluded.
Both parties agree to maintain the confidentiality of sensitive information exchanged during the business relationship. This obligation does not apply to information that is publicly available, already known, or legally required to be disclosed.
The processing of personal data is conducted in accordance with applicable data protection laws (GDPR). Where required, a Data Processing Agreement will be executed.
Contract duration and termination rules are specified in the individual agreement. Both parties retain the right to terminate for cause at any time.
The Provider may use the customer as a reference and mention the customer's name in case studies and marketing materials, unless the customer explicitly objects in writing.
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on International Sale of Goods. Jurisdiction is with the courts at the Provider's location, insofar as legally permissible.